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BritishEco is a member of the REAL Assurance Scheme

As members of the REAL Assurance Scheme, we agree to abide by the REAL Assurance Scheme Consumer Code. It covers all the factors that contribute to a high standard of consumer service, before, during and after a contract is agreed.

These include:
• clear information on the systems planned and their performance
• acceptable sales and marketing techniques
• arrangements for installing and connecting the system
• the selection and quality of goods supplied
• details of the conditions of business that apply
• the standard of any installation and other on-site work
• guarantees, and any maintenance and after-sales services needed
• what action will be taken to deal with any problems, and
• arrangements for monitoring and continuously improving the Code.